![]() The terms of service say this plan is meant for backing up personal devices and not for streaming media or storing other data, and that violating the terms may result in network speeds being limited or other modifications to get the user back in line with the standards. OpenDrive's Personal Unlimited plan ($9.95 per month or $99 per year) removes those upload restrictions and opens up unlimited storage for an unlimited number of devices. IDrive also offers a free and permanent account, but that comes with double the space: 10GB. We like that the free account requires just an email address and password-you don't have to give credit or debit card information to get started. This plan also limits the size of file uploads to 100MB and caps upload speeds at 200kbps. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.The free Personal account gets you 5GB of storage for one user with bandwidth limited to 1GB per day. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We can set up a virtual server for the customer to login and download all files to an external disk and we will ship the disk to the address of choice and close the account. The offer of a refund of the last payment and closing out the account is still available. This is the standard troubleshooting procedure being followed. Eventually by proving where the issue does not exist, the only thing left will be where the issue is. However isolating the issue is continuing by demonstrating where the issue does not lie. We have provided this update each time when asked, and when multiple status requests per day were received in the same ticket, we responded that no further updates would be sent until there was a new status to report. The Mac App works on top of the MacFUSE software which is what provides access to the MacOS File system.Īlthough troubleshooting continues, the status has not changed, and the root cause has not been identified. No refund was discussed and the company has denied for two yers that this issue even existed. What third party services and why could this information not be provided in the ticket rather than ceasing to respond? All responses have said "no update yet" when the company clearly has updates as shown in their response here. (The consumer indicated he/she DID NOT accept the response from the business.) But a solution is being actively researched. In summary, there is a confirmed issue that was reported by this user, and there is no specific date that can be provided for when it will be resolved. There are third party software products used in the particular service this user is using so some changes and testing have to wait for the third parties. While the issue is actively being worked on, it is not solved yet. We did offer to refund the user and allow the files to be exported and then closed the account so the user can use another service provider, but the user preferred to wait for the issue to be resolved. To date, the issue has not been resolved, although several contributing factors were. This is a very rare instance in that several conditions must exist which are not faced by a typical user. We have been informed of an issue with using one of our applications by this user, and it has been referred to development so that a fix can be created. ![]()
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